Delivery Information
Custom and personalized orders
RETURNS AND EXCHANGES We accept returns and cancellations. Contact me within: 14 days of delivery Ship items back to me within: 30 days of delivery Request a cancellation within: 12 hours of purchase In case of return of items the buyer pays all postage. If you wish to cancel transaction ,that there is non-refundable 10%. All custom orders, including a personalized engraving items, are non-refundable. If for some reason something arrives damaged, please send us a photo of the damaged item and packaging within 14 days of receipt. We will be sure to issue you a refund or replacement. Parcels returned to us because of incorrect address or unclaimed, will be refunded minus 10% of the order cost and post
Care instructions
Tax fees All orders shipped outside the Ukraine may have duty or tax fees that your country might charge you. When your package arrives you may have to pay additional customs fees or import taxes for which you are responsible. These are fees that I can't quote you for and that I will not be held responsible for. Please purchase accordingly and cautiously - be aware that you might have to pay duty or tax fees upon accepting your order. If you think this may be the case or you have not ordered from overseas before please check with your post office prior to ordering.
Information about delivery
• All parcels are shipped from USA. But it happens, because of the high workload, I send from Ukarine registered airmail from Kiev, Ukraine.
It includes a tracking number (it will be sent in an email notification).
Each parcel has a delivery confirmation.
• Express delivery via UPS is available on request. Please contact me if you need it before placing an order so that we can adjust the shipping cost.
Delivery time: 3-5 business days.
Customs fees and duties
• Customers are responsible for any fees, taxes and duties associated with delivery and purchase in relation to them.
